Deposit & Insurance Policy
Provider
veltroze.com LLC, EDRPOU 71057980, Kyiv, Ukraine · contact@veltroze.com · +380 678 838 8596. Law of Ukraine No. 675-VIII "On Electronic Commerce"; Law of Ukraine No. 755-IV "On State Registration of Legal Entities, Individual Entrepreneurs and Public Associations".
Deposits and holds
| Category | Hold | Excess |
|---|---|---|
| Economy | UAH 8,000 | UAH 15,000 |
| Sedan, SUV | UAH 14,000 | UAH 25,000 |
| Premium, 7-seat | UAH 22,000 | UAH 40,000 |
The hold is placed on your card at pickup; it is not a fee. It is released after return, usually within 5–10 business days depending on your bank.
Insurance
All vehicles include third-party liability, collision damage waiver and theft protection; you pay the excess per incident. Exclusions: driving under the influence, off-road use, an undeclared driver, breach of the rental terms.
Your responsibilities
- Fuel: same level on return; refuelling at the agreed rate.
- Cleaning, smoking or pet hair beyond normal use: UAH 1,500.
- Tolls, parking and traffic fines, plus a UAH 300 handling fee.
- Additional driver: UAH 350 per day, capped at UAH 2,100.
- Late return beyond the grace period: daily rate.
Cancellation and complaints
Free cancellation up to 48 hours before pickup; later cancellation costs 50% of one rental day. Deposit deductions and complaints are resolved within 10 business days by email or phone. Law of Ukraine No. 3153-IX "On Protection of Consumer Rights" applies.
Data and cookies
Personal data is processed with prior informed consent (Law of Ukraine No. 3622-IX "On Personal Data Protection"). Non-essential cookies need consent (Law of Ukraine No. 1089-IX "On Electronic Communications").