veltroze.com · Car rental

Cancellation & Refund Policy

This policy covers reservations on veltroze.com: cancellation, changes, no-show, deposit holds and UAH refunds.

1. Provider

veltroze.com LLC, EDRPOU 71057980, 12 Velyka Vasylkivska St, Business Center Horizon, Kyiv, 01004, Ukraine. Email contact@veltroze.com; phone +380 678 838 8596. Registration details are shown under Law of Ukraine No. 755-IV "On State Registration of Legal Entities, Individual Entrepreneurs and Public Associations". The service is identified under Law of Ukraine No. 675-VIII "On Electronic Commerce". Licence/permit details, if applicable, are available on request.

2. Cancellation and no-show

Free cancellation at least 48 hours before pickup.
24–48 hours: fee equal to one rental day.
Under 24 hours or no-show: fee equal to the first rental day; remaining prepaid amount refunded.
Changes depend on availability and any price difference.

Rental terms state the service, price, deposit/hold, rental period, cancellation/return rules and complaint channels under Law of Ukraine No. 3153-IX "On Protection of Consumer Rights".

3. Deposit holds and refunds

A refundable deposit may be pre-authorised on your card; it is a hold, not a charge. We release the hold within 5 business days after return and inspection, subject to bank timelines. Approved refunds are made in UAH to the original payment method within 10 business days; banks may take longer. Fees are in UAH.

4. Advertising

Vehicle categories, availability, rental periods, deposit conditions and prices are truthful and not misleading under Law of Ukraine No. 270/96-ВР "On Advertising" dated 3 July 1996.

5. Privacy and cookies

We provide a privacy notice and obtain prior informed consent for form data under Law of Ukraine No. 3622-IX "On Personal Data Protection". Non-essential cookies/tracking need prior consent under Law of Ukraine No. 1089-IX "On Electronic Communications".

6. Complaints

Contact contact@veltroze.com or +380 678 838 8596. Written complaints are reviewed within 10 business days. Consumer dispute channels are available under Law of Ukraine No. 3153-IX, including the State Service of Ukraine on Food Safety and Consumer Protection.