Privacy Policy

Controller and contacts

veltroze.com LLC, EDRPOU 71057980, 12 Velyka Vasylkivska St, Business Center Horizon, Kyiv, 01004, Ukraine. Email: contact@veltroze.com. Phone: +380 678 838 8596. Registered details are shown under Law of Ukraine No. 755-IV "On State Registration of Legal Entities, Individual Entrepreneurs and Public Associations"; service identity under Law of Ukraine No. 675-VIII "On Electronic Commerce".

Data and purposes

We collect contact details; driver licence, passport/ID and eligibility data; reservation, rental period and vehicle data; payment and deposit status; communications; and technical/cookie data. We use them to answer enquiries, provide rentals, verify identity and driving eligibility, manage payments/deposits, handle insurance claims, meet legal duties, secure services and improve the site. Bases: consent, contract, legal obligation and legitimate interests. Under Law of Ukraine No. 3622-IX "On Personal Data Protection", consent is prior and informed.

Cookies

Strictly necessary cookies run the site. Non-essential cookies, analytics and tracking are set only with prior informed consent, which you may withdraw. This follows Law of Ukraine No. 1089-IX "On Electronic Communications".

Sharing and retention

We share data only as needed with insurers, payment providers, IT/hosting suppliers and authorities where required. We do not sell data. Enquiry records are normally kept up to 12 months; rental, payment and claims records are kept for statutory, insurance and legal-claim periods.

Your rights

You may request access, rectification, erasure, restriction, objection and portability; withdraw consent; and complain to the Ukrainian Parliament Commissioner for Human Rights. Contact contact@veltroze.com first.

Rental and advertising

Rental terms state the service, price, deposit/hold, period, cancellation/return rules and complaint channels under Law of Ukraine No. 3153-IX "On Protection of Consumer Rights". Advertising about vehicles, availability and prices is truthful and non-misleading under Law of Ukraine No. 270/96-VR "On Advertising" dated 3 July 1996.