Terms of Service

1. Service provider

veltroze.com LLC, EDRPOU 71057980, Kyiv, Ukraine · contact@veltroze.com · +380 678 838 8596. Published under Law of Ukraine No. 675-VIII "On Electronic Commerce" and Law of Ukraine No. 755-IV "On State Registration of Legal Entities, Individual Entrepreneurs and Public Associations".

2. Driver eligibility

Renters must be 21 or older, hold a licence valid for two years or more, and present an ID and a card in their own name. Additional drivers must be registered before pickup.

3. Prices and fees

Prices are in Ukrainian hryvnia (UAH) and exclude mandatory fees shown at checkout: young-driver surcharge, additional-driver fee, one-way return and refuelling. Categories are indicative; the exact model is confirmed at booking, per Law of Ukraine No. 270/96-VR "On Advertising" dated 3 July 1996.

4. Period, mileage, fuel

Rental runs per 24-hour period from the confirmed pickup time; late return is charged pro rata. Mileage allowance and fuel level are stated at booking and must be matched at return; excess kilometres are charged per km.

5. Deposit and excess

A refundable deposit is preauthorised at pickup and released after inspection, usually within 7 banking days. Third-party liability cover is included; the renter remains liable for the excess in the confirmation unless reduced cover is bought. Undeclared drivers, intoxication and off-road use are excluded.

6. Cancellation and complaints

Free cancellation up to 48 hours before pickup; later cancellation may cost one rental day. Complaints: contact@veltroze.com, handled under Law of Ukraine No. 3153-IX "On Protection of Consumer Rights".

7. Data and cookies

Data submitted through forms is processed under Law of Ukraine No. 3622-IX "On Personal Data Protection". Non-essential cookies are set only with prior consent under Law of Ukraine No. 1089-IX "On Electronic Communications".

8. Governing law

Ukrainian law applies; disputes are heard by Ukrainian courts at the provider's location, without limiting mandatory consumer rights.

9. Contact

veltroze.com LLC, 12 Velyka Vasylkivska St, Business Center Horizon, Kyiv, 01004, Ukraine · contact@veltroze.com · +380 678 838 8596